DiabetesClinicalTrial



		
	

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Privacy Policy

September 2018

This website is operated by MD Connect, Inc. (“MD Connect”, “we”, “us” or “our”). On it, we are assisting a single pharmaceutical or medical device company (“Client(s)” or “Sponsor(s)”) with recruitment of individuals to participate in a specific clinical trial (“Study”). This Privacy Policy describes our personal information collection procedures and the choices available to you regarding our use and disclosure of your personal information.

MD Connect collects, uses, and discloses personal information you share with us directly or you voluntarily provide through your use of this website (the “Site”), regardless of how you access the Site or our services. This access may be through the use of a mobile device. We also may collect personal information through our service providers by means of phone conversations with you. By providing personal information to us directly or by using the Site, you are consenting to the terms and conditions of this Privacy Policy. The use of information collected through our service shall be limited to the purpose of providing services for which Clients engage MD Connect, which commonly includes sharing the information of potentially eligible clinical trial participants with local clinical sites participating in their trials.

Passive Information Collection and Use

MD Connect websites use a passive technology called “cookies” and other similar technologies. With cookies, we collect the IP (Internet protocol) addresses of all visitors to our websites and other related information such as browser type, operating system and average time a visitor spends on our websites. MD Connect uses this information to help us understand our website activity and to monitor and improve our websites. Cookies also provide information about you and your preferences, and help us personalize your experience on our Site. You can set your web browser to notify you when cookies are being placed on your system or to not accept cookies. However, if you decide not to accept cookies from our websites, you may not be able to take advantage of all of the features available to you on our websites.

Our Site uses another passive technology called “internet tags” or “web beacons”. This technology allows us to understand which webpages you visit and helps us optimize and tailor our websites to you and other future visitors. You can set your browser to notify you when these passive technologies are being placed on your system to not accept them.

We partner with third parties to display advertising on our website or to manage our advertising on other sites. Our third party partners may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising click here [or if located in the European Union click here]. Please note you will continue to receive generic ads.

Mobile Device Information

MD Connect also collects information from and about your mobile device, such as a unique device identifier.

Sensitive Information

Any request on our Site or through our service providers for sensitive information will be limited to the Identified Stage of the Pre-screening Process, will require express consent (e.g., website check box, you voluntarily clicking a button (e.g. ‘Submit’) which clearly indicates doing so provides consent), and will be specific and necessary to Sponsors’ clinical trial pre-screening requirements. Sensitive personal information that may be collected includes:

  • Medical conditions
  • Severity of condition
  • Medical test results
  • Age
  • Height & Weight
  • Lifestyle/habits (e.g. exercise, smoking)
  • Prior medical procedures
  • Medical symptoms
  • Ethnicity
  • Existing participation status or willingness to participate in a clinical trial
  • Choice of physician or medical clinic
  • Requested or actual appointment date and time

Information Collected in the Pre-Identified Stage of our Pre-Screening Process

When you visit our Site or contact us, we collect personal information that you provide voluntarily. Most of our websites contain a Pre-Screening Questionnaire (PSQ) where we collect personal information when you answer questions on the website or otherwise provide to us by telephone or email. During Pre-Screening, MD Connect only collects personal information that is limited and necessary to evaluate your eligibility and qualifications for participation in our Sponsor’s current Study. Many of our websites will use a two-stage PSQ, where in the first stage we will ask questions that will not yet uniquely identify you (the “Pre-identified Stage”). This information may include:

  • Medical and demographic information relevant to qualifying for a clinical trial
  • Location information (e.g. zip code in US)
  • Will NOT include any personally identifying information (e.g. name, email, phone number)

Uses and Disclosures of Information in the Pre-identified Stage of Pre-Screening

MD Connect uses and discloses the information collected at this stage for some limited purposes necessary to the operation of our business and the delivery of services to you. These purposes include to:

  • Determine whether you may be eligible to participate in the Study;
  • Provide our services and generally manage and administer our business including maintaining business records for reasonable periods;
  • Develop and improve our services;
  • Respond to circumstances permitted or required by law, including defending and bringing legal actions; and
  • Ensure the security and integrity of our websites and operations.

If, through your answers at the Pre-Identified Stage, it is determined you will not be eligible for the relevant clinical trial(s), your answers may be stored for the relevant data retention period, but will not be individually identifiable (and thus are not Personal or Sensitive Information).

If, through your answers at the Pre-Identified Stage, it is determined you may be eligible for the Study, you will be forwarded to a second stage of Pre-Screening.

Information Collected in the Identified Stage of Pre-Screening

The Identified Stage of the Pre-Screening Process requires you to express consent before submitting Personal or Sensitive information, which then may be collected via the Site, phone or e-mail. Additional information collected at this stage may include:

  • Personal contact information, such as name, address, telephone number and email address;
  • Your answers to additional PSQ questions on this Site, including age and basic medical information relevant to qualifying for a clinical trial;
  • Your answers to additional questions, including medical information, that may be asked in a follow—up phone call from us or our service providers.
  • Location information (e.g. zip code in US)

We combine the personal information you voluntarily submit with other information we have collected from you (including that collected at the Pre-Identified Stage), whether on or off-line, to collectively create a record with Personal or Sensitive information for the purposes of determining your eligibility for the Study. We may also combine it with information we receive about you from other sources.

Uses and Disclosures of Information in the Identified Stage of Pre-Screening

MD Connect uses and discloses personal information for a variety of purposes that are limited and necessary to the operation of our business and the delivery of services to you. These purposes include to:

  • Determine whether you may be eligible to participate in Sponsor’s Study. During the recruitment period for the Study, we may provide your screening information and contact information to one of our Sponsor’s investigator sites nearest to you;
  • Provide our services and generally manage and administer our business including maintaining business records for reasonable periods;
  • Develop and improve our services;
  • Reply to your requests, inquiries and comments;
  • Contact you via land line phone, cell phone, email, text message (cell and data charges may apply);
  • Respond to circumstances permitted or required by law, including defending and bringing legal actions; and
  • Ensure the security and integrity of our websites and operations.

MD Connect may disclose personal information collected through this Site to affiliated third party service providers, such as IT support services, customer service providers, and other services providers that support us and facilitate the services we provide to you. These companies are authorized to use your personal information only as necessary to provide these services to us.  For example, we use Google Analytics, a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of this Site, to prepare reports on its activities and share them with us, our contractors, and other Google services.

Google may also use the data it collects to contextualize and personalize the ads of its own advertising network. The personal data collected for this purpose is limited to cookie and usage data. You should refer to Google’s privacy policy for more details about their data privacy practices related to this usage.

MD Connect may disclose information to a third party in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings). You will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information. Further, we may use and disclose information collected through the Site as we believe to be necessary or appropriate, including: (a) as permitted by applicable law; (b) to comply with legal process; (c) to respond to requests from public and government authorities; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit damages that we may sustain. We may also disclose your personal information to any other third party with your prior consent.

MD Connect reserves the right to use the personal information collected as described above, in a de-identified or anonymized format, i.e. no longer personally identifiable as defined by data privacy regulations, for data aggregation and data analytics purposes.

Unaffiliated Third Party Sites and Services

MD Connect may make unaffiliated 3rd party sites and services available to you to access that require you to provide your consent to the services or products offered by the unaffiliated 3rd parties before access is granted to their site. This Privacy Policy does not address those unaffiliated 3rd party offerings. These offerings are governed by the Privacy Policy of the unaffiliated 3rd party and you should review their Privacy Policy before consenting to access their sites. MD Connect is not responsible for the personal information you provide to these unaffiliated third parties sites, including any third party operating any site or web property (including, without limitation, any application) that is available through this Site or to which this Site contains a link. The availability of or inclusion of a link to any unaffiliated 3rd party site or products on the Site does not imply or serve as an endorsement of it, its services or products by MD Connect.

Use of Site by Minors

Use of this Site or our services is not generally directed to individuals under the age of 18, and we request that these individuals not provide Personal Information through the Site or our service providers unless identified as appropriate in the Pre-Screening criteria. However, there may be some Sponsors of clinical trials that are specifically seeking this age group. In such clinical trials, parental consent may be required as part of the Pre-Screening process.

If personal information related to individuals under the age of 18 is identified and deemed inappropriate, reasonable steps will be taken to delete the information.

Security

MD Connect uses reasonable measures in an attempt to protect your information, such as using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, or alteration. However, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please notify us immediately by contacting privacy@mdconnectinc.com or by faxing to 781-235-0929.

Choices and Access

By providing us with your personal information at either Pre-Screening Stage, you are consenting to our collection, use and disclosure of your personal information as described in this Privacy Policy.

Upon request MD Connect will provide you with information about whether we hold any of your personal information. If you wish to change your preferences about the personal information you provided to us or wish to withdraw your consent to its retention, use or disclosure, please contact us at privacy@mdconnectinc.com or by faxing to 781-235-0929. However, please note that our response to your request to withdraw consent is subject to legal or contractual restrictions and reasonable notice, including: (i) if you withdraw your consent before we have submitted your information to our Sponsor’s study site, we will not submit it; (ii) if we receive notice of your withdrawal after we have submitted your information, you will need to contact the Sponsor’s study site to withdraw your consent to further use; (iii) where we have provided or are providing services to you, your consent will be valid for as long as necessary to fulfill the purposes described in this Privacy Policy or otherwise stated at the time of collection.

If you would like to review, correct, update, or delete the personal information that you have provided via the Site, please contact us at privacy@mdconnectinc.com or by faxing to 781-235-0929. We will reply to your request in a reasonable period of time not to exceed 60 days.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Retention Period

We retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or allowed by law or to otherwise fulfill a legal obligation.

Cross-Border Transfer

Your information may be processed in the country in which it was collected or transferred to other countries, including the United States (where our servers are generally located), for processing where laws regarding processing of information may be less stringent than the laws in your country. By using this Site and our services, you consent to the transfer of your personal information to countries outside of your country of residence, including the United States.

Platform Data Collection

MD Connect collects information under the direction of its Client, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of our Client and would no longer like to be contacted by our Client that uses our service, please contact the Client directly. We may also transfer personal information to companies that support us in providing our services for our Client. Such transfers to subsequent third parties are covered by service agreements with our Client or with MD Connect, which hold them to standards of confidentiality and security consistent with this policy.

MD Connect acknowledges that you have the right to access your personal information. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to MD Connect’s Client (the data controller) or MD Connect directly. If requested to remove data we will respond within a reasonable timeframe.

We will retain personal data we process on behalf of our Client for as long as needed to provide services to our Client. MD Connect will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Updates to This Privacy Policy

This Privacy Policy may be revised from time to time. Any changes to this Privacy Policy will become effective when the changes are posted in a revised Privacy Policy on the Site. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective.

Your continued voluntary provision of personal information or use of the Site following these changes serves as consent to the revised Privacy Policy.

Contacting Us

If you have any questions about this Privacy Policy, please contact us at privacy@mdconnectinc.com or by faxing to 781-235-0929.